Terms of Service

Last updated: 28 May 2026

1. Service Description

TYDFY LTD, a company registered in England and Wales with company number 17269761, registered office 128 City Road, London EC1V 2NX, United Kingdom (“Tydfy”, “we”, “us”, or the “Platform”), provides an online marketplace connecting customers with vetted residential cleaning professionals (“Cleaners”). We operate in the UK and provide residential cleaning services only.

By using the Platform, you agree to these Terms of Service. If you do not agree, you must not use the Platform.

2. Booking and Payment

  • Bookings must be made at least 24 hours in advance.
  • Payment is taken upfront via Stripe at the time of booking.
  • The total price is shown before payment is taken. No additional fees will be charged after you confirm your booking.
  • Bookings are confirmed only after payment is successfully processed.
  • A cleaner will be assigned within 2 hours of payment confirmation. If no cleaner is available, you will be notified immediately and offered a full refund or alternative time.

3. Cancellation Policy

The following cancellation policy applies to all bookings. All times are UK time (Europe/London).

Full Refund (100%)

Cancel before 12:00 noon (UK time) on the day before your booking. A full refund is issued to your original payment method.

Example: For a booking on Wednesday, cancel before Tuesday at 12:00 noon (UK time).

50% Refund

Cancel after 12:00 noon (UK time) on the day before, but more than 3 hours before your start time. A 50% refund is issued.

No Refund (0%)

Cancel within 3 hours of your booked start time. Same-day cancellations within this window are non-refundable.

Important: The cancellation deadline is fixed at the time of booking and will not change if the Platform's policy is updated. The deadline shown at booking is the one that applies to your specific booking.

4. Satisfaction Guarantee

If you are not satisfied with the quality of a completed clean, you may raise a satisfaction guarantee request within 48 hours of the booking completion time.

Resolution options include:

  • A free re-clean at the next available slot
  • A partial refund
  • A full refund in cases of serious quality failure

Satisfaction guarantee requests are reviewed by our team within 2 working days. The 48-hour guarantee window is strictly enforced — requests after this time will not be eligible.

5. Cleaner Vetting

All cleaners on the Platform have undergone:

  • Basic DBS (Disclosure and Barring Service) check
  • Photo ID and right to work verification
  • Proof of address verification
  • Signed confidentiality agreement

While we take all reasonable steps to vet cleaners, the Platform does not guarantee the conduct of individual cleaners and is not liable for losses arising from acts of a cleaner beyond our reasonable control.

6. Limitation of Liability

To the maximum extent permitted by law, the Platform's total liability to you in connection with any booking shall not exceed the amount paid for that booking. We are not liable for indirect, consequential, or special losses.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

7. Governing Law

These Terms of Service are governed by the laws of England and Wales. Any disputes arising from the use of the Platform shall be subject to the exclusive jurisdiction of the courts of England and Wales.

TYDFY LTD is a company registered in England and Wales, company number 17269761. Registered office: 128 City Road, London EC1V 2NX, United Kingdom. ICO registration number: ZC171837.